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Ministry Services Guide (English)
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Tasks of
Projects’ Directorate
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Studying
projects that the Ministry wanted to implement by means of setting up
designs and plans required as well as preparing its tender’s documents
and conditions in addition to project’s required specifications.
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Supervising the implementation
of tourist projects and assuring its compliance with technical
conditions and specifications as well as specified plans.
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Performing necessary
maintenance works for all tourist sites as well as maintenance of
Ministry’s buildings and constructions.
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Cooperating with Ministries
and Departments for constructing tourist projects and buildings.
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Coordinating with local and
international parties in developing some tourist sites.
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Participating in different
committees.
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Following up the works of
consulting offices. |

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Tasks of Second Tourist Project’s
Unit
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Managing
the project and supervising all concerned parties in this
project.
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Full
engineering supervision over all subordinated projects.
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Preparing
the documents of tenders, technical studies and works.
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Full
management of project’s financial aspects.
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Preparing
periodical reports and present them to all concerned parties as well as
the World Bank.
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Studying
economic feasibility for all subordinated projects.
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Prepare,
supervise and follow up time schedule for all projects.
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Providing
technical and technological assistance for the Ministry if required.
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Tasks of Public Relations
Directorate |
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Receiving Ministries
visitors and provide services for them.
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Participate in
preparing seminars and festivals.
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Prepare and
organize schedules for official delegates and experts as well as
supervise all procedures related to services.
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Participate in
preparing for seminars, festivals and exhibitions.
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Escorting
Ministry’s guests to tourist sites.
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Escorting
television media delegates.
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Distributing
brochures.
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Information
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Providing information for tourists.
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Tasks of Tourist Media
and Promotion directorate
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- Follow up what is
published and broadcasted about tourism and Ministry’s activities in
Media and prepare initiative responses.
- Provide facilitations and
organize meetings, journalistic and media interviews for TV stations as
well as local and international newspapers.
- Enhance and expand
communication channels as well as strengthening relations and
cooperation with both local and international media and journalistic
institutions.
- Conduct all kinds of
communications (both locally and internationally) in order to introduce
the Ministry’s role in all aspects.
- Follow up the
documentation of Ministry’s necessary information and data.
- Expand all efforts to use
all tourist media methods to promote tourism.
- Study quotations of
publishing advertisements as well as purchase publications and books for
the Ministry.
- Coordinate with articles’
and researches’ authors in case of any lack of information provided for
publish or in case of any error.
- Publish a tourist
periodical about Ministry’s activities as well as issues and challenges
that face tourist sector.
- Present proposals for
producing various kinds of tourist media.
- Cooperate with local and
international organizations in implementing media and promotional
programs for Jordan.
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Tasks of Internal
Monitoring Directorate
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- Study, verify and
evaluate all aspects of activities in terms of safety and correctness of
transactions and financial dealings.
- Verify and assure that
resources were collected on times and duly filed in registers as well as
assure it is used as planned.
- Verify and assure the
correctness of registers, documents, and files.
- Evaluate
administrative decisions to assure its compliance with in force
legislations.
- Evaluate performance
in all aspects of work.
- Recommend of
cancellation or modify all hindrances to effective performance and
audit.
- Participate in
committee’s works upon assignment from directorate’s related authority.
- Make sure all possible
means are available for the safety of production elements involved as
well as maintain, protect and preserve
it.
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Tasks of Tourist Professions’
Directorate
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- Licensing tourist
professions and classify it in accordance to the provisions of Tourist
Law and its regulations, as well as supervising on it for the purpose of
organizing and developing it to enhance the level of services provided
for tourists.
- Detect current
developments on events and professions (locally and internationally) in
order to improve the level of tourist professions.
- Set up legislative and
organizational frame for tourist events and professions in accordance to
current developments in local market.
- Control and activate
Tourism Law as well as all regulations issued in accordance to it.
- Control the quality of
tourist constructions in compliance with the specified classification
fundamentals.
- Offer facilitations and
recommendations for tourist constructions.
- Prepare studies and
necessary regulations for organizing work in accordance to the in force
regulations.
- Update regulations in
accordance to current developments on Tourist
Industry.
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Tasks of Information
& Statistics Directorate
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Collect, enter and
categorize tourist statistics.
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Follow up local and
international statistics related to Tourist Industry.
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Coordinate with local
and international organizations.
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Collect quantitative
and qualitative statistical information on Tourism, Volume of Tourist
Income & Expenditures, Tourist nights, and Occupancy rates and
organize them in tables for documentation.
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Publish statistical
bulletins (monthly / annually) to reflect the mobility of Jordanian
Tourism.
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Develop Statistical
Tourist Studies in accordance to the new scientific
methods
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Provide researchers
and scholars with required statistical information.
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Tasks of Quality Control &
Monitoring
Directorate |
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Raise the level of
services to the required level under the light of global competition.
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Field inspection
visits to the tourist constructions to assure it is maintaining its
level of facilities and services provided in accordance to its
classification grade.
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Receive citizens’ and
visitors’ complaints against any tourist construction and take necessary
actions to restore rights and to insure that violations will not be
repeated.
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Determine in
conflicts that might arise between tourist constructions in accordance
to the regulations and rules issued by the Law.
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Tasks of Tourist Sites and Parks
Development
Directorate |
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Determine tourist and
Archaeological sites that have tourist attraction.
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Determine tourist and
Archaeological sites that could be developed to become tourist-attracting
points.
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Prepare plans for
developing tourist-attracting sites.
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Prepare referential
rules (Master Plan) for each site for development.
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Coordinate with all
official and un-official parties related to tourist-development of these
sites.
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Determine necessary
basis for the developed sites’ tenders for investment by private sector
for the purpose of supervise and monitor the site management.
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Evaluate investment
proposals for investment in sites and parks in cooperation with
specialized parties.
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Cooperate and
coordinate with all departments, sections and directorates of the
Ministry of Tourism and the Directorate of Public Antiquities to
implement the proposed plans.
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Provide information
to concerned parties by means of preparing Tourist marketing and
promoting materials. |

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Tasks of Administrative Development
and Training Unit |
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Study the
organizational structure and work with the higher administration to
develop and activate it in accordance to
circumstances.
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Follow up with
developments in preparing Ministry’s Organizing
System.
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Preparing integrated
job description for jobs to enhance the institutionalization and reduce
duality.
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Determine training
needs in accordance to work requirements and follow up trainees’
affairs.
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Prepare basis of
organizing work methods through simplifying and clarifying work
procedures.
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Contact and
coordinate with governmental offices directly concerned in
administrative development and cooperate with it to implement
development programs.
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Prepare different
organizational manuals related to work procedures and Organizational
Manual of the Ministry.
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Prepare list of
trained employees at the Ministry as well as their
specializations.
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Invest tourist and
cultural agreements with friend and brother states, especially those
related to tourism in order to create training
opportunities.
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Allocate funds
required to cover training
requirements. |

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Tasks of Special
Office
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Facilitate the task of
higher administration in decision-making by collecting information and
proof reading documents as well as assuring the completeness of various
procedures.
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Facilitate communication channels and information
flow.
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Save time and effort for higher administration.
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Reply on important letters and inquiries.
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Prepare reports and summaries for higher
administration
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Coordinate and arrange dates and meetings of the
higher administration.
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Follow up councils’ and committees’ works that the
higher administration participates in.
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Follow up incoming mail for higher administration and arrange it
before presenting it. |

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Tasks of Administrative Affairs
Directorate
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Apply regulations and
rules of Personnel affairs and follow up the selection and appointment
of new employees as well as transfer, secondment and lending.
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Provide general
administrative services including mail, communications, maintenance,
cleaning, and transportation, continuously.
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Receive all income
mail and document it, as well as registering outgoing mail and keep a
copy in files after assigning serial numbers for it.
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Perform typing,
duplicating and photocopying
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Keep copies of mail
in its files.
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Provide the Ministry
with required furniture and stationery
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Printing Ministry’s
bulletins and papers |

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Tourist Studies and Investment
Directorate
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Participate in preparing
and follow up the implementation of specifications related to licensing
and classifying tourist sites proposed for construction
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Offer consultation and information required by
investors.
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Participate with concerned directorates in the
Ministry and private sector to prepare and develop specifications and
technical conditions for tourist constructions.
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Provide researchers and scholars with
information
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Implement tourist committee’s decisions in terms of
investment projects.
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Prepare and follow up appropriation Ministry’s lands
in cooperation with concerned institutions.
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Prepare technical reports for the technical
committee in order to take suitable decisions on determining the degree,
kind and category of investment project to transfer it to classification
committee for preliminary approval.
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Physical investigation on implemented tourist
projects to assure its compliance with technical report through
classification and licensing committee.
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Collect information and statistics on tourism to
plan future tourism.
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Revise classification basis as well as
specifications of professions and develop it.
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Encourage variation of investment to create economic
and tourist integration.
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Study investment projects and economic feasibility
for it.
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Prepare preliminary and applied studies for future planning and
promotion of tourism. |

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Tasks of Internal
Monitoring Directorate
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Supply the higher
administration with detailed information and data about the performance
of administrative system and the activities of the Ministry.
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Monitor the control
of expenditure and public funds and direct it toward the proper
channels.
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Follow up the
implementation of rules and regulations as well as monitor the
commitment of time.
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Evaluate and follow
up work procedures and enhance occupational and vocational performance
in accordance with rules and regulations.
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Assure the
correctness and authenticity of records, documents and files.
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Monitor the
enrolment of purchased, used and stored supplies.
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Participate in
various committees’ works to assure its compliance with legislations.
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Evaluate
administrative decisions and procedures to assure its compliance with
regulations and rules. |

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Tasks of Foreign
Relations |
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Follow up the works
of international tourist organizations, unions and bodies as well as
study its agendas and documents.
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Prepare drafts for
executive programs and drafts of tourist agreements as well as
strengthening relations with agreement’s countries.
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Identify
international, regional and local tourist mobility streams.
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Prepare for
participation in local, regional and international conferences related
to tourism.
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Participate in
arranging meetings of tourist organizations and prepare a list of it as
well as contact with all parties and Ministries to make it successful in
cooperation with various departments in the Ministry.
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Get documents,
information and data related to international tourism.
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Coordinate with
concerned parties in terms of easy flow of tourism into the Kingdom.
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Follow up
international tourism regulations, rules and policies.
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Archive agreements,
tourist protocols, and international tourist organizations and bodies.
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